
Policies and Information
Bristol Rovers Football Club (BRFC) is committed to providing a safe and positive environment for everyone involved in its services and activities. The Club takes its extended moral and legal duty of care very seriously in relation to children and young people. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any activities conducted under the name of Bristol Rovers Football Club.
We recognise our moral and statutory responsibility to safeguard and promote the welfare of all children and adults. We endeavour to provide a safe and welcoming environment to all, and that everyone is respected and valued. We are alert to the signs of abuse and neglect and follow our procedures to ensure that children receive effective support, protection, and justice.
To view the Club's Children Safeguarding Policy, click HERE.
To view the Club Adult Safeguarding Policy please click HERE.
To view the Club Complaints procedures please click HERE.
We take our responsibilities to safeguard every individual, very seriously.
We are totally committed to:
• Creating a safer environment for all visitors, participants and staff
• Encouraging the early reporting of safeguarding concerns
• Dealing with safeguarding issues and concerns proportionately and fairly
• Developing systems to prevent harm to children or adults at risk
If you have a concern about your own safety, the safety or welfare of a child, or adult at risk who engage in Club activities please contact:
- The person in charge of the activity, they will refer to the Safeguarding Officer
- Nicola Dartnall-Smith: Academy DSO & Matchday Safeguarding on 07715 255299 or NicolaDartnall-Smith@bristolrovers.co.uk
- Matchday Safeguarding Hub on 07451 288910
- or Louise Smith: Senior Safeguarding Manager on 07766 022731 or LouiseSmith@bristolrovers.co.uk
Children |
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Kooth.com |
Online |
Mon to Fri 12pm – 10pm Sat & Sun 6pm – 10pm |
Shout |
Textline – 85258 |
24/7 |
Young Minds |
Textline – 85258 |
24/7 |
Samaritans |
Call 116 123 |
24/7 |
Child Line |
Call 0800 1111 |
24/7 |
Mind |
Call 0300 123 3393 Text 86463 |
Mon to Fri 9am – 6pm |
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Adults |
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Qwell.io |
Online |
Mon to Fri 12pm – 10pm Sat & Sun 6pm – 10pm |
Samaritans |
Call 116 123 |
24/7 |
The Mix (U25) |
Call 0808 808 4994 |
4pm – 11pm |
Mind |
Call 0300 123 3393 Text 86463
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Mon to Fri 9am – 6pm |
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Parents looking for Support and advice or you are worried about a child |
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Young Minds |
0808 802 5544 |
9am – 4pm |
Mind |
Call 0300 123 3393 Text 86463 |
Mon to Fri 9am – 6pm |
NSPCC |
0808 800 5000 |
24/7 |
To read the 'Game Safe' online safety guide, click here.
The Club complies with the various EFL policies regarding equality, discrimination, equal opportunities and complies with making the Memorial Stadium accessible to disabled supporters.
Below are numerous Club's policies;
Information for Disabled Supporters
To view our Complaints Policy and Procedures, please click HERE.
To view our Safer Recruitment Policy, please click HERE.