The club has announced changes to how away tickets are processed ahead of the new season.
Season Ticket holders, club sponsors, box holders and Share Scheme members will be classed as priority group one. Supporters Club members, Gold members, Club members and Helpline will be priority group two.
All away tickets are fulfilled directly by the club and are posted out using first-class delivery with Royal Mail.
If there are any issues with the delivery of tickets, the club now has a process to make sure that your ticket will be waiting for you at the visiting ground if it doesn’t arrive before the day of the game.
Fans have up until 4pm on Fridays before a Saturday fixture to inform the club's ticketing department that they have not received your ticket. A 4pm deadline will also be in effect before midweek games.
Any requests that come in after these deadlines will not be processed.
There are three ways to inform the club that your ticket has not arrived; in person at the club shop, by calling 01179096448 and choosing option two or by sending an email to tickets@bristolrovers.co.uk and we can arrange for replacement tickets to be collected at the ground.
Unfortunately, the club cannot reprint tickets, as we are issued physical tickets by the away club.