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Club News

FAQs: Return of Fans!

23 July 2021

The Club has constructed some responses to frequently asked questions regarding the return of fans to the Memorial Stadium.

Why are there additional regulations in place?

The club is working closely with our Safety Advisory Group as well as following the regulations from the EFL and government to ensure that your matchday at the Mem is as safe as possible. As we are yet to hold a test event the pre-season fixtures will be treated as these to help us demonstrate that match days can run smoothly and safely. 

Do I need to be double vaccinated to attend?

No, supporters can attend without being vaccinated, however you will need to provide evidence of a negative lateral flow test. These can be logged via 

Do I need to demonstrate my negative test or vaccination on a smart phone?

No, using the NHS app or online portal is preferred, however if you don’t have access to these systems you can bring a letter or your vaccination card as proof.

Will proof of Covid recovery be suitable to gain entry to the stadium?

Yes, you will need to show documentation of recovery (proof of a recent positive viral test and a letter from your healthcare provider or a public health official stating that you were cleared to travel). Alternatively, a negative lateral flow test will also suffice. 

Do children need to take lateral flow tests?

Children 12 and under do not need to take a lateral flow test, however anyone 13 and over will. This can be done via the above processes.  

Are masks required to be worn when at the stadium?

We would encourage all supporters to bring a mask with them and wear it whilst moving around the stadium. However, this will not be enforced and it will be down to supporters to decide if and when to wear their masks.

Is social distancing required whilst at the stadium?

Our pre-season games are still being treated as test events so efforts have been taken to spread supporters around all parts of the ground. Supporters are encouraged to maintain social distancing where possible. 

Why are the terraced areas split into sections?

As part of the restrictions to ensure social distancing, the terrace areas have been split to ensure that capacity levels in each part of the terrace are limited to maintain social distancing. 

Will the club shop be open?

No the club shop isn’t re-opening until 7th August.

Will the bars and kiosks be open?

Yes, bars and kiosks will be open. The Thatchers Bar will be open as usual other bars and kiosks will be available across the stadium once you have entered the Memorial Stadium.

What time should I arrive at the stadium?

We’d encourage all supporters to arrive at the Mem as early as possible as entry to the stadium may take longer than it has in the past.

If I am not comfortable in attending the match yet, will it be streamed on iFollow?

Yes, all pre-season games will be streamed on iFollow.

Why are tickets for the game only on sale via Ticketmaster?

One of the restrictions for the pre-season games is that we aren’t permitted to allow away fans to attend. Due to this, we are only permitted to sell tickets to supporters with a previous booking history and not permitted to sell on the day. 

What methods can I use to gain entry to the ground?

All tickets purchased online are now digital, print at home tickets.

You will receive a printable PDF via email with a download button giving you the option to either print at home or save a digital ticket to your Google Pay/ Apple Wallet, which can be scanned to provide entry to the stadium at the turnstiles. Alternatively, you can open the PDF from your email app and display the ticket to gain entry.

It’s important to take note of the turnstile listed on your match ticket - as the turnstiles number is allocated to manage the flow of supporters entering the ground.

Will tickets be available to purchase in store and from the matchday ticket office when the season starts?

Yes, tickets will be available to purchase in store when it opens next month. The matchday ticket office will open as soon as the restrictions on away supporters are lifted. 

Will the same restrictions be in place after the Pre-Season friendlies?

We are in constant dialogue with our Safety Advisory Group and following the guidance of government and EFL regulations to ensure that the Mem is safe. We are hopeful however, that should the pre-season fixtures run smoothly and the outbreak of the virus within society remains at its current levels or reduces, then some restrictions may be eased. 


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