Following the cancellation of the 2019/20 campaign with four home matches left to play, the Club can now confirm the process for refunds for all supporters, including season ticket holders and fans who had pre-purchased a ticket to one or more of the final four games.
Those supporters with a season ticket will receive a credit to the value of five 23rds of their season ticket which includes the four matches lost through the early termination of the season and an additional goodwill gesture for the loss of the Bury match. Fans who purchased an individual match ticket for one or more of the final four home games will be able to claim full credit for the matches that they purchased.
As a supporter with a season ticket or match day ticket, the process will be as follows...
You will shortly receive an email from the club to your registered account. This will include details of your options and a short survey for you to complete to confirm your chosen credit option.
These options will be as follows;
- Credit on your ticketing account to the value of your refund to go towards renewal of your season ticket or match ticket purchases in the future for yourself or friends and family
- An online retail voucher to the value of your refund
- The option to donate this refund to the club's Academy
- A full refund onto the card you used for your original purchase
Any supporters that purchased hospitality packages for the remaining four games will be contacted directly by our commercial team to discuss your options.
This has been a very challenging time for us as it has been for all clubs and we’d like to thank any supporters in advance that are able to donate their refunds back to the club. We know that this method won’t be possible for all supporters, particularly in the current climate, however, we hope that these variety of options will be well received and will further cement the Club’s commitment to act in the best interest of our supporter base as we work to progress together.
For us to be able to process all of the above, we are asking all supporters to fill in the refund survey within two weeks, with the deadline of Friday, 26th of June for choosing a refund option.
Please note, no refunds will be available over the phone at this time and supporters will be required to fill out the form to be eligible for a refund.
Any supporters who have changed their email address or don’t think they have one on our system, please log into your account on our ticketing system here. If your season ticket isn’t currently linked to your account, please email SeasonTicketEnquiries@Bristolrovers.co.uk.
We would like to thank all supporters for their patience on this issue and for your continued support.